§ Personnel file · employee
How to work with Jessica — your AI receptionist
Jessica answers inbound calls, captures caller details, prepares a summary, and passes appointment requests to you.
What Jessica does. Jessica answers inbound calls using your approved business information, captures the caller's details and request, prepares a plain-English summary, and passes appointment requests or urgent matters to you.
Give her at setup.
- Business hours and services.
- Approved answers to common questions.
- Details to collect from callers.
- Escalation and hand-off rules.
How you review her work. Jessica handles the live conversation within the rules you provide. Her workspace shows the call record and summary so you can review what happened and decide the next step. She does not promise or confirm an appointment unless that capability and rule are explicitly available in your setup.